Privacy Policy

Masdar City ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our intake forms, communicate with our team, or engage us for bookkeeping, accounting, financial statement preparation, business health checks, variance analysis, or related advisory support. By using our website or services, you agree to the practices described in this policy.

We may collect information you provide directly, including your name, email address, phone number, company name, business type, transaction volume, accounting systems, financial reporting needs, and information shared through onboarding or support conversations. We may also collect limited technical information such as browser type, device information, IP address, pages visited, referral source, and analytics events to improve site performance and user experience.

We use information to respond to inquiries, evaluate your accounting needs, recommend an appropriate service path, provide bookkeeping and reporting services, prepare client communications, improve our website, protect against misuse, and comply with applicable legal or professional obligations. We may also use aggregated or de-identified information to understand service demand, improve processes, and measure website performance.

Accounting services may require access to financial documents, transaction records, statements, invoices, bookkeeping files, accounting software exports, or related business information. We use this information only to provide requested services, support client communication, review account quality, and prepare agreed deliverables. You should only provide information that you are authorized to share with Masdar City.

We do not sell personal information. We may share information with trusted service providers who help us operate the website, communicate with clients, process secure authentication, manage analytics, or deliver accounting workflows. We may also disclose information if required by law, legal process, professional obligation, or to protect our rights, clients, systems, or the public.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, or disclosure. No method of transmission or storage is completely secure, but we work to limit access to information to team members and providers who need it for legitimate service purposes.

Our website may use cookies, analytics tools, and similar technologies to understand traffic, remember preferences, improve performance, and measure marketing effectiveness. You can control cookies through your browser settings, though disabling cookies may affect some website functionality.

We retain information for as long as needed to provide services, manage client relationships, comply with legal or professional obligations, resolve disputes, maintain records, and improve operations. When information is no longer needed, we may delete, archive, or anonymize it.

You may request access, correction, or deletion of certain personal information by contacting us. Some records may need to be retained for legitimate business, security, legal, or professional compliance purposes. You may also opt out of non-essential marketing communications where applicable.

We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised effective date. Continued use of the website or services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how Masdar City handles information, please contact us through the Contact Us page on our website.